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Before any support session, please make sure your important files are backed up. While problems are extremely rare, it's always good practice. If you need help setting up backups, just ask.
All our support is delivered remotely. We connect securely to your computer over the internet. If an issue requires physical access to your machine, we'll let you know and can recommend a local technician.
We only access your computer during an active support session, with your permission. We don't store your personal data and we treat everything we see as confidential. See our Terms of Service for full details.